FAQS

As per the App terms and conditions for App Credit, you are entitled to a refund of the remaining balance of your App Credit. To request a refund, please email guestservices@b9events.com and include your email that you used to register your account in the App. Your remaining App Credit will be refunded to the Debit or Credit Card used to upload the Credit in the first place. Please note refunds are processed by your bank and may take 5-7 days to complete and refunds must be requested by December 31st, 2023.

If you have purchased your tickets via the website, you will need to download the Emirates Dubai Rugby 7s App from Appstore or GooglePlay store. Once done, when can login to the App using the same credentials used when purchasing the tickets. 

Once you're logged in you will find your tickets in the Wallet section of the app.

1. Go to your wallet in the App and click the ticket your wish to transfer.
2. Below the ticket you'll see a transfer button, click this to start the transfer process.
3. Enter the details of the recipient. (Note: Recipients must use the same email address during the account creation process for the tickets to appear in their app, so please ensure the email address you have entered is correct. Tickets are only valid in the App and cannot be transferred/exported to yourself).
4. Once all the fields have been filled and you have checked them, click the transfer button at the bottom of the page.
5. Recipient should download the App if they haven't already, and then accept the ticket transfer via the App, which will be a pop up on the screen.
6. Once the recipient has accepted the transfer, the ticket will be displayed in their wallet.

The difference between the two ticket types is purely based on the Bay location. Reserve Premium having better viewing.
Reserved Premium Bays include - Bays 3 and 5.
Reserved Standard Bays include - Bays 1, 2, 6 and 7.

Printed tickets will not be accepted at the entrance of the event. Please ensure your digital ticket is displayed on your phone in order to gain access into the event.

All tickets are non-refundable unless the event is cancelled by the organiser, in which case refunds will be given. This said, please ensure you have selected the correct ticket before processing payment as refunds will NOT be given for tickets purchased for the wrong day or a lower category.

Unfortunately, upgrading your ticket is not available. Please try and transfer your ticket to a willing recipient and then proceed to purchase your desired ticket. No refunds will be given to tickets purchased for a wrong day or a lower category ticket. 

Unfortunately, if you have bought tickets for the wrong day, you will have to try and transfer the tickets to a willing recipient. No refunds will be given for tickets that have been purchased for the wrong day.

Tickets that have been screenshot and sent to another individual will not work when getting scanned at the entrance. Please ensure you use the ticket transfer function in the App in order to share tickets.

App credit is your chance to avoid the queues and pre-buy or top up at the Emirates Dubai 7s this year! Once you have purchased App credit you can visit any F&B outlet and pay with you pre-purchased credit.

Following updated guidance from the Supreme Committee of Crisis and Disaster Management, you do not need to provide proof of vaccination or a negative PCR test to attend the event.

General Admission tickets will give you access to everything around the event, except any VIP or Hospitality areas. GA tickets will also give you access to view the live entertainment. Please note that GA seating is on a first come first serve basis.

No, Unfortunately dnata Points cannot be used to purchase tickets.

Changing the name on your ticket is not possible. However, all you need to do is transfer the ticket to another individual once they have created an account in the app.

Yes, you are still required to get a complimentary Friday ticket in order to enter the event on Friday. These tickets can be purchased via the App or website.

Emirates staff do not get a discount directly for being staff members. However, if you are a Skywards member or a Platinum card member you will be entitled to a discount.

Unfortunately, unused credit from last year's event cannot be redeemed at this year’s event.

Sadly not. Due to the size of our site, it is not feasible to provide water points, but we are working on options for the future.

There will be cloakrooms onsite, that will be manned by members of staff. We ask that valuables are left at home or kept with you at all times.

No. All food and drink is to be purchased on site. Exemptions will be made for baby food which you may bring with you.

There will be no drop off creche facility for 2023, however there will be an improved indoor supervised soft-play experience where younger children can enjoy playing. Parents must remain in supervision of their children.

You will be allowed to exit and re-enter this year’s event using your digital ticket on the Emirates Dubai Rugby 7s App.

Yes, Fancy dress is allowed and encouraged at this year’s event.

Yes, there is! Come in your finest fancy dress on the Friday and if spotted you could be in with a chance to win our grand prize. Follow our socials for more information.

Yes. We have a secure lost and found office next to Gate 9. The office can be accessed from both inside and outside the event.

Identification cards are not required to gain access to this year’s Emirates Dubai Rugby 7s event. However, you will require your ID if you plan on purchasing alcohol at the event.

Yes, we have WiFi across the sites so you can freely update your social media, use the wallet in the App at retail outlets and keep up to date with all the results.

Weekend tickets will gain you access into the event on Friday, Saturday and Sunday except Hangar Hospitality tickets that will only gain you access on Saturday and Sunday.

Yes, reserved tickets are only available for the weekend and the same seats will be allocated.

Children under the age of 18 are allowed to attend the event:

• Children 9 years and younger will require a free ticket to enter which is accessible through the app.
• Children aged 10 years and older will have to purchase a general admission ticket to enter which is accessible through the app.

Gates will open to the public at 7am each day. VIP gates will open at 9am.

Last entry into the site is 7.30pm. There will be no re-entry to the event after 8.30pm.

Babies under 3 are permitted free of charge. Children aged 3 and over must have a ticket and be accompanied by an adult.

Yes, there will be designated areas where the general public will be able to park their cars for free.

Taxis and Ubers will be available during and after the event and they will be allowed into the event in order to drop off patrons. It is advised to please try and organise transport to and from the event to avoid any further congestion when the day is finished.

We do provide a free bus service in the evenings which will take you to key locations across Dubai. More information will be released on the App.

Yes, you can. It will be scanned for security reasons, so please use the 'Bag' lanes when you enter the event.

No, unfortunately dogs are not allowed at the event. However, service dogs will be permitted on site. Please do be aware that the event will be very busy and noisy with people and entertainment. We would not want to cause any distress to you or your service dog, but we are not able to guarantee that it will not happen.

There are baby changing facilities immediately beside the Soft Play tent, as well as beside Pitch 2, in West Village and inside the VIP Hospitality Communal Garden.

We have a dedicated POD car park next to gate 9, the dedicated POD entry gate into the event. The directional signage on the roads surrounding the event will indicate the parking location for POD. Please see the map below outlining where the POD parking is located.

We have POD toilet facilities at all toilet locations around the event. This includes all general areas as well as VIP Hospitality.

We have dedicated POD access into the reserved seating within the South Grandstand which enables POD to watch the World Series rugby. There are also ramps on the side of both the East & West grandstands which enable access to the first tier of both grandstands. Finally, there is a lift, accessible from the VIP area, which is accessible for POD and will enable access to the North grandstand for viewing of the World Series rugby.

Every queuing system is designed to enable easily accessible ordering from all food and beverage outlets.

Opening hours are 8am - 9pm

Yes, the chalet is all on the flat and disabled access toilets are available nearby.

Babies under 3 are permitted free of charge. Children age 3 and over must have a ticket and be accompanied by an adult.

Tables are not assigned, and free seating system will be in process.

All tickets are non-refundable unless the event is cancelled by the organizer, in which case refunds will be given.