Emirates Airline Dubai Rugby Sevens

As per the App terms and conditions for App Credit, you are entitled to a refund of the remaining balance of your App Credit. To request a refund, please email guestservices@b9events.com and include your email that you used to register your account in the App. Your remaining App Credit will be refunded to the Debit or Credit Card used to upload the Credit in the first place. Please note refunds are processed by your bank and may take 5-7 days to complete and refunds must be requested by December 31st, 2023.

If you have purchased your tickets via the website, you will need to download the Emirates Dubai Rugby 7s App from Appstore or GooglePlay store. Once done, you can login to the App using the same credentials used when purchasing the tickets.

Once you're logged in you will find your tickets in the Wallet section of the app.

Go to your wallet in the App and click the ticket you wish to transfer.
Below the ticket you'll see a transfer button, click this to start the transfer process.
Enter the details of the recipient. (Note: Recipients must use the same email address during the account creation process for the tickets to appear in their app, so please ensure the email address you have entered is correct. Tickets are only valid in the App and cannot be transferred/exported to yourself).
Once all the fields have been filled and you have checked them, click the transfer button at the bottom of the page.
Recipient should download the App if they haven't already, and then accept the ticket transfer via the App, which will be a pop up on the screen.
Once the recipient has accepted the transfer, the ticket will be displayed in their wallet.

The difference between the two ticket types is purely based on the Bay location. Reserve Premium having better viewing.
Reserved Premium Bays include - Bays 3 and 5.
Reserved Standard Bays include - Bays 1, 2, 6 and 7.

Printed tickets will not be accepted at the entrance of the event. Please ensure your digital ticket is displayed on your phone in order to gain access into the event.

All tickets are non-refundable unless the event is cancelled by the organiser, in which case refunds will be given. This said, please ensure you have selected the correct ticket before processing payment as refunds will NOT be given for tickets purchased for the wrong day or a lower category.

Unfortunately, upgrading your ticket is not available. Please try and transfer your ticket to a willing recipient and then proceed to purchase your desired ticket. No refunds will be given to tickets purchased for a wrong day or a lower category ticket.

Unfortunately, if you have bought tickets for the wrong day, you will have to try and transfer the tickets to a willing recipient. No refunds will be given for tickets that have been purchased for the wrong day.

Tickets that have been screenshot and sent to another individual will not work when getting scanned at the entrance. Please ensure you use the ticket transfer function in the App in order to share tickets.

App credit is your chance to avoid the queues and pre-buy or top up at the Emirates Dubai 7s this year! Once you have purchased App credit you can visit any F&B outlet and pay with you pre-purchased credit.

General Admission tickets will give you access to everything around the event, except any VIP or Hospitality areas, or Reserved Seating areas. GA tickets will also give you access to view the live entertainment. Please note that GA seating is on a first come first serve basis.

No, Unfortunately dnata Points cannot be used to purchase tickets.

Changing the name on your ticket is not possible. However, all you need to do is transfer the ticket to another individual once they have created an account in the app.

Yes, you are still required to get a complimentary Friday ticket in order to enter the event on Friday. These tickets can be purchased via the App or website.

Emirates staff do not get a discount directly for being staff members. However, if you are a Skywards member or a Platinum card member you will be entitled to a discount.

Unfortunately, unused credit from last year's event cannot be redeemed at this year’s event.

Sadly not. Due to the size of our site, it is not feasible to provide water points, but we are working on options for the future.

There will be cloakrooms onsite, that will be manned by members of staff. We ask that valuables are left at home or kept with you at all times.

No. All food and drink is to be purchased on site. Exemptions will be made for baby food which you may bring with you.

There will be no drop off creche facility for 2024, however there will be an improved, larger indoor supervised soft-play experience where younger children can enjoy playing. Parents must remain in supervision of their children.

You will be allowed to exit and re-enter this year’s event using your digital ticket on the Emirates Dubai Rugby 7s App.

Yes, fancy dress is allowed and encouraged at this year’s event. The official theme for this year will be announced nearer the time.

Yes, there is! Come in your finest fancy dress on the Friday and if spotted you could be in with a chance to win our grand prize. Follow our socials for more information.

Yes. We have a secure lost and found office next to Gate 9. The office can be accessed from both inside and outside the event.

Identification cards are not required to gain access to this year’s Emirates Dubai Rugby 7s event. However, you will require your ID if you plan on purchasing alcohol at the event.

Yes, we have WiFi across the sites so you can freely update your social media, use the wallet in the App at retail outlets and keep up to date with all the results.

Weekend tickets will gain you access into the event on Friday, Saturday and Sunday except Hangar Hospitality tickets, and Reserved Seating tickets which will only gain you access on Saturday and Sunday.

Yes, reserved tickets are only available for the weekend and the same seats will be allocated.

Children under the age of 18 are allowed to attend the event:

10-14 are AED115 for the weekend
10-4 are AED40 for weekend
U4 are free
Family weekend tickets are available (2 adults 2 kids)

Gates will open to the public at 7am each day. VIP gates will open at 9am.

Last entry into the site is 7.30pm. There will be no re-entry to the event after 8.30pm.

Babies under 3 are permitted free of charge. Children aged 3 and over must have a ticket and be accompanied by an adult.

Yes, there will be designated areas where the general public will be able to park their cars for free.

Taxis will be available during and after the event and they will be allowed into the event in order to drop off patrons. It is advised to please try and organise transport to and from the event to avoid any further congestion when the day is finished.

We provide a free bus service in the evenings which will take ticket holders to key locations across Dubai. Information will be available on the travel section of the website closer to the event.

Yes, you can. It will be scanned for security reasons, so please use the 'Bag' lanes when you enter the event.

No, unfortunately dogs are not allowed at the event. However, service dogs will be permitted on site. Please do be aware that the event will be very busy and noisy with people and entertainment. We would not want to cause any distress to you or your service dog, but we are not able to guarantee that it will not happen.

There are baby changing facilities immediately beside the Soft Play tent, as well as beside Pitch 2, in West Village and inside the VIP Hospitality Communal Garden.

We have a dedicated POD car park next to gate 9, the dedicated POD entry gate into the event. The directional signage on the roads surrounding the event will indicate the parking location for POD. Please see the map below outlining where the POD parking is located.

We have POD toilet facilities at all toilet locations around the event. This includes all general areas as well as VIP Hospitality.

We have dedicated POD access into the reserved seating within the South Grandstand which enables POD to watch the World Series rugby. There are also ramps on the side of both the East & West grandstands which enable access to the first tier of both grandstands. Finally, there is a lift, accessible from the VIP area, which is accessible for POD and will enable access to the North grandstand for viewing of the World Series rugby.

Every queuing system is designed to enable easily accessible ordering from all food and beverage outlets.

We aim to cater for as many people as possible to ensure everyone is able to enjoy food during the event. Our food outlets will always state the 12 most common allergens; however, there is always a risk of cross-contamination and those with allergies should be mindful of this.

My team is registered and pre-approved, how do I secure a place?

Pre-Approval does not guarantee a place at the 2024 Festival. In order to be sure of your Team’s place, you need to pay the advertised Participation Fees in full, by Credit Card from 12 Noon UAE Time on 1st May, 2024. Places are confirmed on a strictly, First Come, First Served basis so the earlier you pay, the more likely you are to be guaranteed a place.

How do I pay?

All Pre-Approved Teams will be sent an Individual payment link by close of business UK time on Monday 29th April. Simply click on the link and follow the simple process.

Which cards can I use?

Mastercard and Visa are the only cards accepted. Charge cards such as American Express and Diners are not.

Any Service Fees?

Yes, as indicated, there is a 2.5% Credit Card service fee and a 1.5% Administration Fee which will be added to your Advertised Participation Fee when you check out

Are Participation Fees inclusive of VAT?

Yes they are How do I know that my spot is confirmed? If your payment is accepted, you are in and will be emailed a Confirmation of Payment?

How much is the Tournament for which I am looking to pay?

All Fees can be found at the time of Registration when you drop down to select your Tournament of choice. ( https://dubairugby7s.com/enter-your-team/ )

What else can I pay for at the time?

You can pay for Official Photography Packages and Discounted Team Meals – details of each of the Photo and Meal deals can be found by clicking on the relevant icon when you buy.

If I have paid for my Participation Fees and wish to come back to the system at a later date to buy Photo and or Meal packages, is that possible?

Yes it is, your original payment link will work to give you access. Please note however, that a 2.5% Credit Card Service Fee will apply each time you carry out a transaction.

What if I want to secure my place by paying Participation Fees and I decide later that I want to take up a Travel Package?

That’s fine, the first thing to do is use the payment link to pay your Participation Fees (and Team Meals and Photography if you wish) Then you will be provided with the option to fill out an Enquiry Form which will be sent to our Travel Advisors. This will be a separate transaction. Details can be found below.

What will they include?

The Accommodation packages will include:

4-night accommodation – in three levels of accommodation (3*, 4* and Self-Catering apartments)
Breakfast at hotel (except apartment hotels)

Possible add-ons:

Meet & greet at Dubai Airport on arrival.
Arrival transfer (airport to hotel)
Return stadium transfer in a private coach on tournament days with Dedicated drop-off / pick-up area at The Sevens Stadium and assistance of a Tour Coordinator
Visa requirements

Can I add on other elements to my travel package?

Definitely! You can ‘add-on’ to your package various services and activities at a special rate. Your Travel Advisor can also help with any visa requirements. To learn more, please just indicate this when you fill out your enquiry form.

What is the Minimum Number of People that can avail of a Team Travel Package?

In order to avail the Team Travel Packages, you will need a minimum of 10 people to book the package. However, the prices will be quoted per person.

How do I go about tailoring my Team Travel Package?

The Travel Section of the Official Emirates Dubai 7s website will include a small Enquiry Form which will be sent to our Travel Advisors who will be in touch with you to understand your needs and preferences and to tailor make you a great package.

We have some supporters travelling with the Team, can they be included in our ‘Team Travel Package’ as official supporters?

Yes! Your supporters are welcome to travel with you and we will be happy to assist with their travel and accommodation needs. They can benefit from the same rates as the Team Players and Management.

If I have people travelling to Dubai from all over the world, do I have to speak to a number of different agents in each of the departure locations?

No. Once you Enquire and submit your form, you will be assigned a dedicated Member of the Travel

Advisors and they will be your one Point of Contact throughout the process.

Are you able to arrange Visas for entry to the UAE as part of the package?

Yes, we do offer this service at an additional cost. Your travel advisor will be able to assist you with more detail.

What is the very latest date that I have to confirm the names of and documentation for, the Travelling Party?

For the package, you will need to provide the complete names of the participants by November 15, 2024.

If one of my Team cannot travel at short notice, can I get a refund or replace them with someone else?

All payments are non-refundable once made. The final balance must be paid in full by October 27^th. Name changes and replacement will be allowed until 10 days before check-in.

PAYMENT

How do I pay for my team’s travel package?

Once the Travel Package has been priced and accepted, payment can be made via Electronic Bank Transfer or via an online credit card payment link.

Do I need to pay in full at the time of booking?

After your booking is confirmed, a non-refundable deposit of 50% of the total package price will be required.

The payment schedule will be as follows:

Deposit (50%): Upon booking confirmation
Final Balance (Remaining 50%): Due by October 27^th.

All payments are non-refundable once made. The final balance must be paid in full by October 27^th.

Please contact dubai7stravel@emirates.com for all enquirie

Pre-Approval does not guarantee a place at the 2024 Festival. In order to be sure of your Team’s place, you need to pay the advertised Participation Fees in full, by Credit Card from 12 Noon UAE Time on 1^st May, 2024.

Places are confirmed on a strictly, First Come, First Served basis so the earlier you pay, the more likely you are to be guaranteed a place.

All Pre-Approved Teams will be sent an Individual payment link by close of business UK time on Monday 29th April. Simply click on the link and follow the simple process.

Mastercard and Visa are the only cards accepted.

Charge cards such as American Express and Diners are not.

Yes, as indicated, there is a 2.5% Credit Card service fee and a 1.5% Administration Fee which will be added to your Advertised Participation Fee when you check out

Yes, they are.

If your payment is accepted, you are in and will be emailed a Confirmation of Payment?

All Fees can be found at the time of Registration when you drop down to select your Tournament of choice.

( https://dubairugby7s.com/enter-your-team/ )

You can pay for Official Photography Packages and Discounted Team Meals – details of each of the Photo and Meal deals can be found by clicking on the relevant icon when you buy.

Yes it is, your original payment link will work to give you access. Please note however, that a 2.5% Credit Card Service Fee will apply each time you carry out a transaction.

That’s fine, the first thing to do is use the payment link to pay your Participation Fees (and Team Meals and Photography if you wish)

Then you will be provided with the option to fill out an Enquiry Form which will be sent to our Travel Advisors.

This will be a separate transaction. Details can be found below.

The Accommodation packages will include:

4-night accommodation – in three levels of accommodation (3*, 4* and Self-Catering apartments)
Breakfast at hotel (except apartment hotels)

Possible add-ons:

Meet & greet at Dubai Airport on arrival.
Arrival transfer (airport to hotel)
Return stadium transfer in a private coach on tournament days with Dedicated drop-off / pick-up area at The Sevens Stadium and assistance of a Tour Coordinator
Visa requirements